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The insolvency administrator of Unister sees the bookings via the portals as safe. Even the payment of hotel coupons was guaranteed – but only for new ones. The holders of previous deal coupons are empty.

Travel and vacation concept, stack of colorful suitcases isolated on white backgroundAccording to him, the Unister travel portals such as Ab-in-den-Urlaub and are currently exclusively acting as intermediaries for services. “Potentially risk-related direct contractual relationships with customers are thereby excluded,” said the provisional insolvency administrator. This applies to all travel offers, apart from flights and package tours also for hotels and car hire. The tour operator business of holidays and U-deals is also insolvent, no bookings are accepted here. The insolvency insurer Generali jumps for the customers of the holiday season.

The payment of hotel coupons after departure was also guaranteed for all new bookings from July 20th. There is no solution yet for owners of travel vouchers acquired before July 20th. This applies in particular to customers of U-Deals who have issued vouchers for travel and hotel stays under brands such as with freely selectable arrival date.

According to the current knowledge of the insolvency administrator, up to 14,000 customers are affected, whose coupons may not be recognized by the contract partners on the spot. Correspondingly, there are cases in which individual hotels refuse to accept confirmed arrival of customers or require a double payment. U-Deals currently informs the affected customers that these vouchers are currently not redeemable. “Unfortunately, the insolvency law does not leave us any leeway, the payments made fall into the insolvency mass. However, we are also struggling to provide these customers with sound solutions.” Even before the bankruptcy, many customers had complained because Unister vouchers and reimbursements were not paid out in time.

All customer claims would be cataloged by the provisional insolvency administrator. According to the company, he is investigating possibilities for a priority disbursement of damaged customers.

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